Dear Mr. Charnesky,
You saved my son's life. Please know that this thank-you comes with my deepest and most sincere appreciation for your help.
Our initial phone conversation you were very polite, honest, kind, professional, and willing to help us navigate through T's case. As small as it may seem on your scale, it was the world to us and your genuine guidance and help was a life saver. We are forever indebted to you for your patience and follow through. Please thank Ms. Dieglio and Theresa for their hard work and help as well.
With much gratitutude,